Privacy Policy

Dyanez Tours (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, https://www.dyaneztours.com, including our online booking and payment system.

By using our website, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

a. Information You Provide

We collect personal information that you voluntarily provide when you:

• Complete a contact or inquiry form

• Book a tour or service through our online booking system

• Make a payment through the website

• Communicate with us via email or phone

This information may include:

• Full name

• Email address

• Phone number

• Billing address

• Booking and tour details

• Payment information (such as credit or debit card details, processed securely through a third-party payment processor)

 

b. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Referring URLs

This information is used for website analytics and performance improvement.

 

2. Payment Information

Payments made through our website booking system are processed securely through a third-party payment processor. Dyanez Tours does not store full credit card numbers or sensitive payment information on our servers.

Payment information is used solely to:

• Process tour bookings and payments

• Confirm reservations

• Prevent fraud and unauthorized transactions

All payment processors used by Dyanez Tours are expected to comply with applicable security standards, including PCI-DSS requirements.

 

3. How We Use Your Information

We use the information collected to:

• Process bookings and payments

• Respond to inquiries and customer service requests

• Provide confirmations, updates, and important service-related communications

• Improve website functionality and user experience

• Maintain internal records for business and legal purposes

We do not sell, rent, or trade your personal information to third parties.

 

4. Sharing of Information

We may share personal information only as necessary:

• With trusted third-party service providers (such as booking platforms, payment processors, email services, or analytics providers)

• To comply with legal obligations or enforce our policies

Third-party service providers are permitted to use personal information only for the purpose of performing services on our behalf and are required to safeguard it.

 

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Enable booking and payment functionality

• Analyze website traffic and usage

• Improve performance and user experience

You may disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website, including booking functionality.

 

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information, including secure systems and encrypted connections. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

7. Your Privacy Rights

You have the right to:

• Request access to the personal information we maintain about you

• Request correction or deletion of your information, subject to legal and business requirements

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

 

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

 

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Dyanez Tours
Email: DYanezTours@gmail.com
Phone: 520.850.3631