This book is written to provide a brief overview of the requirements for a career in the hospitality industry focusing on specifics for a local Tour Guide and Concierge.
     To help with those experiences I have included personal stories, some of the situations that one may encounter, and the attributes on what it takes to be a successful local Tour Guide and Concierge.
     Those attributes include: research, being well informed, endurance, problem solving, being a team player, computer literacy, creativity, diplomacy, possesses good oral communication, interpersonal and organizational skills, attention to detail, customer service orientation, the ability to lift heavy luggage, and flexibility because you need to be open to various shifts, including nights and weekends.